FAQ
1. Shipping & Delivery
How long will it take to receive my order? Standard shipping typically takes 7–15 business days (after processing). Order processing takes an additional 1–3 business days. Please note that delivery times may vary slightly based on your location and international customs clearance.
Do you ship worldwide? Yes! We offer worldwide shipping to ensure everyone can enjoy our lifestyle collection.
How can I track my order? Once your order is shipped, we will send you an email with a tracking number and a link to track your package. Tracking information usually becomes active within 24–48 hours.
2. Orders & Payments
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express) and other secure payment methods to ensure a smooth checkout experience.
Can I change or cancel my order? If you need to change or cancel your order, please contact us within 12 hours of placing it. Once the order has entered the processing stage, we are unable to make changes.
Is my personal information secure? Absolutely. We use industry-standard SSL encryption and secure payment gateways to protect your data. We do not store your credit card information on our servers.
3. Returns & Refunds
What is your return policy? We offer a 30-day return policy (updated to meet international standards). If you are not satisfied, you can request a return within 30 days of receiving your item. Please refer to our Refund Policy page for full details.
What if I receive a damaged item? If your item arrives damaged or defective, please email us immediately at support@ranovalifestyle.com with a photo of the product. We will arrange a replacement or issue a refund right away.
4. About Ranova Lifestyle
Where do your products come from? We partner with global manufacturers and fulfillment centers in the United Kingdom, USA, Europe, and Asia to bring you the best quality products at competitive prices.
Is Ranova Lifestyle a registered company? Yes, Ranova Lifestyle is a premier brand owned and operated by RANOVA LIFESTYLE LTD, registered in the United Kingdom (Company No: 17087665). Our registered office is located at 182-184 High Street North, East Ham, London, E6 2JA.
